I Did Not Receive a Receipt/Payment Confirmation for My Purchase

If your purchase went through, and payment was processed, you should have received a payment confirmation email directly from JVZoo.  Before reaching out, please make sure that this link was not sent to a different email of yours.  Also, be sure to check your spam/junk folders. 

If you still cannot find the payment confirmation, please visit the  JVZoo Customer Portal.  Once logged in, you will find the JVZoo payment ID at the top of the transaction details for each product:

Please Note If you received a PayPal receipt, but cannot locate your JVZoo payment confirmation this may simply be due to a delay with the 3rd party payment processing. JVZoo Support may be able to assist further in this situation as they have access to portions of the payment system that our Support Team does not.

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